Food supplement. Not a medicine. Sold by Vitastrainio LLC, Portland, United States.

Return & Refund Policy

Last updated:

1. 14-Day Money-Back Guarantee

We stand behind the quality of Kirura Defense Labs. If you are not satisfied with your purchase, you have 14 calendar days from the date you receive your package to return unopened products for a full refund. No questions asked.

2. What Can Be Returned

Eligible Returns:

  • Unopened, unused bottles in original packaging
  • Products received within 14 days of purchase
  • Defective or damaged products (regardless of opening)

Non-Eligible Returns:

  • Opened or partially used bottles (food safety regulations)
  • Products ordered more than 14 days ago
  • Items damaged due to mishandling by the customer

3. How to Initiate a Return

Step 1: Contact Us
Email us at info@vitastrainio.shop or call +1-503-555-0147 (Mon-Fri 9:00-17:00 EST) with your order number and reason for return.

Step 2: Receive Return Instructions
We will provide you with a return shipping address and any special instructions within 2 business days.

Step 3: Ship Your Return
Pack the unopened product securely and ship to the address we provide. We recommend tracking and insurance.

Step 4: Refund Processing
Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds are issued to your original payment method (in-person cash payment, card, etc.).

4. Return Shipping

Shipping Cost: You are responsible for return shipping costs. We recommend using a tracked shipping method to monitor your return.

Risk in Transit: Products in transit are at your risk. We recommend selecting shipping with insurance.

Shipping Address: We will provide the correct return address in our response email. Be sure to use the address we provide.

5. Inspection & Quality

When we receive your return, we will inspect the package to verify:

  • Product is unopened and in original packaging
  • No damage beyond normal shipping wear
  • Correct product and quantity
  • Product has not expired

If your return does not meet these criteria, we will contact you within 5 business days to discuss options.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will:

  • Replace the product at no cost
  • Provide a prepaid return shipping label
  • Ship a replacement as soon as we receive the damaged product

7. Refund Details

Refund Amount: Full refund of the product price. Shipping costs (both original and return) are non-refundable.

Processing Time: 7-10 business days after we receive your return.

Refund Method: Refunds are issued to your original payment method. If you paid by card at delivery, the refund will be credited to that same card.

Transaction Fees: Bank or payment processor fees are not refundable.

8. Exchanges

If you received a damaged product or incorrect item, we will replace it free of charge. Contact us with your order number and details of the issue. We will typically ship a replacement within 2-3 business days and may provide a prepaid return label for the defective item.

9. Cancellations

Before Shipment: If you want to cancel your order before it ships, contact us immediately. We will do our best to cancel the order, but cannot guarantee cancellation after your order has been processed.

After Shipment: Once your package has shipped, you cannot cancel. You may only return the product upon receipt according to our return policy.

10. Exceptions & Special Cases

Allergic Reactions: If you experience an allergic or adverse reaction, stop using the product and consult a healthcare provider. Contact us for guidance on returns.

Medical Conditions: If a healthcare provider advises you to discontinue use, we will work with you on a return, though opened products cannot be accepted.

11. European Union & International

EU Consumer Rights: Customers in the European Union have the right to withdraw from a purchase within 14 days in accordance with Directive 2011/83/EU (Consumer Rights Directive). Return shipping costs are your responsibility unless the product is defective or non-conforming.

International Returns: International customers may return products, but international return shipping costs are the customer's responsibility. Contact us for return shipping options.

12. Contact Information

For questions about returns or refunds, please contact:

Vitastrainio LLC
Email: info@vitastrainio.shop
Phone: +1-503-555-0147
Hours: Mon-Fri 9:00-17:00 EST

We will respond to your inquiry within 24-48 business hours.